Refund policy

14-day money-back guarantee

We are confident Scene Safe Prep will help you prepare for the NREMT. If it's not right for you, email info@scenesafeprep.com (or simply reply to your order email) within 14 days of your purchase and tell us what isn't working: often we can fix it. If you would still rather have your money back, we refund you in full.

• The refund goes back to your original payment method. Banks usually show it within 5–10 business days.
• The PDFs you downloaded stay yours.
• When an order is refunded, the simulator access code for that order is switched off.
• One money-back refund per customer.

After 14 days

After 14 days, sales are final. We will still always fix these for you:

• A file won't open or is damaged: we send you a working copy.
• Your simulator code doesn't work: we fix it or issue a new one.
• You were charged twice for the same order: we refund the duplicate in full.
• You never received your download or code: we resend it, or refund you if we can't deliver it.

Upgrades

Bought a single tool or a smaller package and want a bigger one? Within 7 days of your order you can upgrade by paying only the difference. Just reply to your order email.

Contact

Email info@scenesafeprep.com with your order number. A real person answers, usually the same day.